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All MemoryStitch T-shirt quilts are made entirely from the T-shirts sent in by the customer. If a customer has not sent in their shirts after a two month period, the payment is non-refundable. A payment is refundable if the customer has not sent in the shirts and requests a refund within the two month grace period.

T-shirts must be sent within 3 months of ordering.

Our number one goal at MemoryStitch is customer satisfaction! If you are not satisfied with your quilt upon arrival, please contact us within 7 days of quilt receipt to see if there is anything we can do improve your experience.

If you have any questions or concerns at any point, our team is happy to help. Email us at or give us a call at (855) 792-4205.