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FAQ

Helpful Answers for Frequently Asked Questions

Can I ship two or more orders in the same box?
Yes. If you’re submitting two or more quilts in the same box, please email us images of your layout for each individual project or separate projects in marked bags. Otherwise, ship shirts for different projects separately. 

What kind of fabric and shirts can I use? 
Acceptable fabrics: cotton, sweatshirt, fleece, flannel, polyester, and moisture-wicking materials.

Acceptable shirt styles: t-shirts, polos, scrubs, jerseys, and even tank-tops and v-necks are acceptable, but additional fees may be applied if extra material has to be sewn-in to fill the selected panel size.

We can also use button-down shirts and shirts with zippers - excluding the Premium Double-Sided T-Shirt Quilts w/ Long-Arm Stitching.

Unnaceptable Materials*: Leather, materials with lots of holes (lace, crochet, tattered/shredded or worn material)

*Please note other materials may be identified as unusable on a case by base basis. Items that may require upcharge for custom work: tank-tops and v-necks, button-down shirts, silk/satin, knit sweaters, non-shirt itmes (pants, coats, bags, etc.), items with metal parts (zippers, buttons, sequins, rhinestones), anything needing extra material to fill selected panel size.

What is Minky fabric? 
All of our products are backed with our super soft, plush Minky fabric backing. Minky fabric is very soft and cuddly. Some people say it feels like real mink or soft as cashmere .We offer seven different colors for your Minky backing: black, royal blue, gray, navy blue, purple, scarlet, and evergreen.

How do I ship my shirts? 
Please read this page: How To Prepare Your Shirts

I’m a first time t-shirt quilt buyer. How does this work? 
Please read this page: How It Works

How many shirts do I need for each quilt size? 
Please read this page: How To Prepare Your Shirts

How long does the process take? 
Please read our Shipping page. 

Can I use the front and back of my t-shirts? 
Absolutely! You can send us either the front, back, or both sides. You get to decide!

Can MemoryStitch cut my shirts for me? 
Yes! Skip the prep work, save time, and forget about the hassle of cutting your t-shirts with our product add-on “Let us cut your t-shirts.” When placing your order, select this option, and for a small additional charge, we'll take care of the cutting for you.

Click to See Example

Can I get a special message embroidered on my quilt? 
Yes, an embroidered message can be added to your item! Select the product add-on “Add an embroidered message.” There is a limit of 3 lines of text with 20 characters on each line, set in 3/4-inch tall letters in white. Emoji are not supported.

The default location for the message is the bottom-right corner of the back, but a custom location can can be requested.  

Can I change my order once it’s placed?
We do not allow for an order to be changed after it's been submitted, but if you realize within 60 days of ordering that you ordered something incorrectly, please contact us

How do I clean and care for my MemoryStitch t-shirt quilts, pillows and pillow cases?
Machine wash with cold water. Do not use bleach. For best results, wash alone. For pillows, remove the pillow insert before washing. Tumble dry on a low setting or air dry. Do not iron or apply heat.